This has happened to me before and I don't know why or how to fix it.
I Googled it and found that it might be because of the database but I copy the data into Notepad to strip out any weird characters, pasted it into Excel, and saved it as a CSV (attached) just as I always do. But today, I can't get past this error message.
Thanks,
Ed
PRYCD Upload Template for Pricing
.csv
Download CSV
I'm stuck with this error. I'm using the same file formatting I always use including one I processed yesterday. Please help?
Hi Ed,
To clarify an earlier comment (that has since been edited), our system can in fact handle cardinal directions (N, S, E, W).
I apologize for any inconvenience!
Yeah, of course I figured that out about 5 minutes after posting but I forgot to update this thread. Thanks!
Hi Ed,
Taking a look at your data, I believe the issue is coming from the degrees symbols in the latitude and longitude columns. Our system is currently not capable of processing these special characters, which is why it's unable to be uploaded. We can add this as a task to be able to handle these situations, but in the meantime, you should be able to quickly go through and remove all of those special characters. I tested it out on my end, and once the degrees symbols were removed, everything uploaded as expected!
Please let us know if you have any other questions!