This has happened twice that my Comp report downloaded twice and counts each one against my credits. Has this happened to anyone else?
I tried to contact support but there isn't a click area/topic of this issue and get into a round-robin of queues without a way to get a notification to support.
Thanks very much! Super helpful and appreciated. Will let you know if happens again.
I appreciate the summary. This did happen two times (double-counting/printing of reports), but oh well. I can email you the double reports as they print in a (1) at the end of the report name indicating its another version of the same document. Also I just logged in and it shows 1 report remaining again. (see attached from minutes ago).
Then I log back out / in again and see 4. Its strange.
Hmm, all that was done was we removed 1 charged report. Nothing else should have changed. Taking a look at our records, it shows that you have run 27 reports, and have accumulated 31 reports, which should show a net of 4 comp reports remaining. Can you confirm this is the number? It looks like 1 report was run after your previous post where you mentioned 5 remaining, so this seems to be in line with what you're seeing. Please let us know though!
We would also happily help you via email if that's preferred. All you'd have to do is submit a support ticket, and our team will handle it from there!
Appreciate the response..however something has gone wrong. If you were trying to add comp credits back in, it didn't work and now my quantity is actually reduced! I had 8 comps left and now I have 1?? Can someone please email me or call me? Updated again at 5 comps. Perhaps a report of all comps provided would help us please. Thank you!!
Hi there,
We are sorry to hear that this happened to you. We will absolutely add back a comp report credit for this!
We've also gone ahead and added a Comp Report category to our support submission box for potential future issues or questions regarding the comp reporting tool!
Please let us know if there is anything else we can do!