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Property Data Issues

Overview

This page is dedicated to explaining some of the potential issues you may run into with your data, and what you can potentially do to fix those issues. All of our property data is coming directly from First American DataTree in real time. While we will do our best to mitigate any issues or inaccuracies, we kindly ask that you understand that no property database is perfect, regardless of the source. If you do not see your issue on this list, please contact us!

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  1. Data not exported for a particular row

  2. Incorrect Acreage

  3. Incorrect APN

  4. Missing Owner Name

  5. Missing Owner Mailing Address

  6. Missing Owner Property Address

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Export Count is 0

Issue

When running your export, you may see a 0 in the 2nd number column titled "Exported Record Count". 

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Potential Cause #1

This particular county/acreage range has no properties that match your selected filters. You can confirm this if the column to the left, titled "Initial Record Count", is also 0.

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Solution #1

No action required.

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Potential Cause #2

This particular county/acreage range had a few properties that matched your selected filters, but they were removed because of the duplicate owner filter. You can confirm this if the column to the left, titled "Initial Record Count", is at or near 0.

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Solution #2

No action required.

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Potential Cause #3

This particular county/acreage range failed to export properly, and we were unable to pull any property data. 

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Solution #3

Please contact us. We will either ask you to run your export again (with a full refund), or we will manually run the export and provide you with the data.

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Incorrect Acreage

Issue

In your exported data, the listed acreage of the property is substantially different than the acreage shown on the county website, or the acreage shows 0.

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Cause

This can happen if the acreage is reported incorrectly, or if DataTree fails to correctly assess the county's reporting mechanism. The issue is typically isolated to a particular subdivision within a county, and likely only affects a handful of properties.

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Solution

Please contact us with the following information. We will refund you for all properties with an incorrect acreage.

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  1. Property APN(s)

  2. Property State, County, and Acreage

  3. Export Reference Number

  4. County website used to confirm the mismatch

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Incorrect APN

Issue

In your exported data, the APN of the property is either incorrect or not formatted as expected.

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Cause

Please first check the formatting of your APN. Most of the time, Excel is the root cause of the APN looking incorrect. If this still yields an incorrect APN, then it is also possible that the APN is a different number for your particular county. Common cases include a property's tax ID number, tax number, PIN, PID, or folio number. Please consult the local county website to determine which value the APN references.

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Solution

No action required.​

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Missing Owner Name

Issue

In your exported data, the owner's first and last name are blank.

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Cause

The owner name is not available or not provided by the county.

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Solution

If the county does not provide this information to DataTree, we will be unable to retrieve the name. However, if you contact us with the following information, we will refund you for all properties missing this data.

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  1. Number of records with missing owner name

  2. Export reference number

  3. County website used to confirm that the owner's name is provided

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Missing Owner Mailing Address

Issue

In your exported data, the owner's mailing address is missing (partially or fully).

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Cause

The address is not available or not provided by the county.

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Solution

If the county does not provide this information to DataTree, we will be unable to retrieve the address. However, if you contact us with the following information, we will refund you for all properties missing this data.

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  1. Number of records with missing mailing address

  2. Export reference number

  3. County website used to confirm that the owner's mailing address is available

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Missing Owner Property Address

Issue

In your exported data, the property address is missing (partially or fully).

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Cause #1

If the property is a vacant lot, it's likely that the property does not have an address yet. Typically, the property address will only be a street name.

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Solution #1

No action required.

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Cause #2

The address is on the county website but was not reported/updated on DataTree.

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Solution #2

If the property address is critical to your operations, please contact us with the following information and we will refund you for all properties missing this data.

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  1. Number of records with missing address

  2. Export reference number

  3. County website used to confirm the address is available

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Please contact support if you have any questions or concerns.

Export count 0
Incorrect acreage
Incorrect APN
Missing Owner Name
Missing mailing address
Missing property address
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