Upload Common Issues
Overview
Our uploading tool makes it extremely easy to take an external list and have that data priced. That being said, there is still a possibility of running into an issue while uploading/pricing your data. Below are some common issues we've seen, as well as steps to fix them!
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Unknown Location
Unknown location means that we were not able to locate your property using the supplied data.
How does this happen?
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You've selected the incorrect state or county field headers. Please double check your selection.
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You've selected state or county field headers pertaining to the mailing information instead of the property information. Please double check your selection.
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You have multiple state or county columns with the same name, causing confusion in our system. Please review your uploaded file to ensure all of the header names are unique.
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Either the state or county cell for a particular row is empty. Please review your uploaded file to ensure all of the required data is present.
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Unknown Acreage
Unknown acreage means that we were unable to extract a valid acreage from your supplied data. How does this happen?
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You've selected the incorrect acreage or square footage field headers. Please double check your selection.
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The cell containing the acreage for a particular property is empty. Please review your uploaded file to ensure all of the required data is present.
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Unable to Price
Unable to price, as the name suggests, means we were not able to price a particular property.
How does this happen?
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The modeled price for the property was invalid. This is most likely due to a lack of surrounding comps, which is out of your control.
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You've selected Geo Pricing and the property was not priced at the Geo Pricing level. This can also happen from a lack of comps, or it could be that the property has an invalid latitude or longitude. Please review your uploaded file to ensure all of the required data is present.
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Unable to Skip Trace
Unable to skip trace means we were not able to find a valid match for the provided owner information.
How does this happen?
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The owner's phone and/or email information is not available.
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The provided owner's address is invalid or different from what we have on record, which will result in a false negative. Please ensure all addresses provided are correct.
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Please also ensure that the selected owner address field is only the address (i.e not state, city, zip code).​
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Please contact support if you have any questions or concerns.