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Property Count Issue

When we run a search, one of the things we do is get a total property count for a particular result (county + acreage range) that meets your specified owner and property filters. For each of these results, we make a request to our data provider for the count. Sometimes this request will temporarily fail and we will be unable to get a count for a row. When this happens, we show you a message stating that we were unable to obtain a property count for one or more rows, and set the row to 0.

One of the side effects of this issue is that the count will change each time you click "Get Count" or "Search". This is nothing to be concerned with, as this count does not affect the exported data. The count and the export are coming from separate databases, so if we are unable to get a valid count on the search, we will still be able to pull the property records. Another important note is that we use this count for some of our result metrics (specifically parcels on market ratio), so not having it will likely throw off those numbers.

If you do run into this issue, the best solution is to run the search again. Most times, the inability to get a count from a particular row is very temporary, so rerunning the search should fix it. If it continues to not work after several attempts, there are a few things you can do:

  1. If you are comfortable proceeding with the export without knowing a specific count for a range, you can absolutely do so! As previously stated, the inability to get the count does not affect the export.

  2. Wait 10-15 minutes and try again. It's possible that our data provider is having some temporary issues or a brief outage, so waiting and trying again may solve everything!

  3. Contact us. We can attempt the search on our end and see which row is having trouble.

Please contact support if you have any questions or concerns.

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