No worries! And yes, our data is delivered to you via email. We went ahead and resent your data to you, but if you still don't receive it in your inbox, I would check your spam folder to see if both files ended up there. We've seen this happen before. If it did, we recommend whitelisting our data@prycd.com email to prevent this from occurring moving forward.
I'm taking a look at your download now and can confirm that all of the data is in your DataTree Export - Scrubbed file. Is this the file you tried opening up?
Below is a link to one of our YouTube videos to help explain each file we provide you on download.
hi sorry i have not received it via email. is that how it comes?
Hi there!
I'm taking a look at your download now and can confirm that all of the data is in your DataTree Export - Scrubbed file. Is this the file you tried opening up?
Below is a link to one of our YouTube videos to help explain each file we provide you on download.
Link: https://youtu.be/7jGQIvwqBwc?t=1439
Hopefully this helps! Please contact our support if you still run into trouble and we will make sure to further assist you.